If you reach out and wish to have it re-shipped, we charge an additional fee to re-ship your items.
If your order arrives back to us as undeliverable, we will refund the whole order, minus shipping fees. Hello Pink is not responsible for returned items due to incorrect addresses. Combining orders is very helpful in decreasing waste, and very efficient in expediting orders. If your order must be split, you will not be asked to pay any additional charges. Shipping fees are determined at the time of checkout and cannot (or will not) be refunded as a result of orders having been combined. Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. Multiple orders may be combined or single orders may be split by our shipping department to expedite the shipping of your order(s). Sometimes we utilize UPS Ground, or other carriers as well (such as FedEx, or DHL).
We ship using the United States Postal Service (USPS Priority®, Parcel Select, or First Class) for orders shipped to the USA, and USPS First Class International and USPS Priority International for Canadian orders. Graphic tops take 2-3 business days to process prior to shipping, as they are custom-made to order. DYOT items can take up to 5-7 business days to process before shipping.Īs we ship from multiple warehouses to expedite your order, you may receive multiple tracking numbers and multiple packages. Please double check the shipping speed on each individual item (ie ‘Ships in 5-8 business days, etc.) If an item isn’t specifically marked, it is assumed to ship within 2 business days. Generally speaking, duties are not charged due to the Canada-United States-Mexico Agreement (CUSMA), however, in the event that duties are charged, they are the responsibility of the customer/ Stylist to pay. Shipping to all non-contiguous /continental destinations is $9.99 flat rate USD (Hawaii & Alaska + US territories).Ĭanadian orders ship for $21 USD flat rate for standard shipping (11-20 days in transit). Canadian customers are responsible for any Canadian taxes imposed at customs. Orders $75+ to the 48 contiguous states ship for FREE. We ship to the United States, Canada, US Territories, APO/FPO, and Canada.Īll orders shipping to the USA ship for a flat rate of $5.99 (48 contiguous states only) with the exception of items specifically marked otherwise. Please note that orders cannot be changed, modified, or canceled after checkout under any circumstances. Please email us at and we will rectify this right away!įor more detail about our return information, please refer to our return policy. If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! You have 30 days from the date of items delivered to return eligible items. For more detail about our shipping information, please refer to our shipping policy. Please consider any holidays that might impact delivery times. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 17 business days. We proudly offer Flat Rate Shipping (7-15 business days) ! Please note that we require 2 to 5 business days on average to fulfill your order before shipping it.
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